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After receiving your order, we will process it within 24 hours. If the ordered product is a customized or handmade item, the production time is typically 2 days. We will contact you to confirm the shipping time of your order.
If you want to modify the size or other requirements of a customized or handmade product, please send an email to pr@sansasjewelry.com within 48 hours after placing the order. If modifications are not communicated in time for customized or handmade products, changes, returns, or refunds will not be accepted after shipment.
We Ship Worldwide. If there is an order that cannot be delivered, we will notify you and refund in the first instance. If you place an abnormal order, please contact our customer service team (pr@sansasjewelry.com) in time, we will be the first time to serve you.
Americas/Europe: 10–20 business days from regional hub dispatch.
Asia/Oceania: 8–16 business days.
Expedited Shipping: For an additional $7, enjoy priority service (available in 90% of regions) with delivery within 5–8 days.
Free Shipping Threshold: Orders over $60 automatically qualify for free standard shipping.
Orders $0–$59.99: $5.99 shipping fee.
Order Confirmation Email: Refer to the order confirmation email, which contains a tracking link and status updates.
We periodically offer exclusive discounts on shipping for members, as well as reduced rates during holidays. Please check our website's promotions page for current offers.
All delivery timelines are estimates. Actual delivery may be delayed due to peak shipping periods or force majeure events.
International orders may incur customs duties or import taxes, which are the recipient’s responsibility.
For assistance, contact us via live chat on our website or email：pr@sansasjewelry.com.
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